National Grid warns of phone scam

May 5, 2020

National Grid is warning its customers of a new phone scam in which imposters are demanding immediate bill payment and threatening service disconnection.

The caller identifies as a National Grid representative, who tells the target to call a direct billing number within 30 minutes to make a payment or their power will be shut off.

National Grid is shown on the phone's caller ID, and the instructions given are similar in style to the utility's recorded messages and phone prompts.

The company says it is has not done any collections since March 13 due to the coronavirus pandemic, and advises anyone receiving a call to ask the caller to provide their account number, which a legitimate representative will have. If unsure, hang up and call National Grid or the police.