Ambulance Response Times Rural Metro's performance is under review By Chris Caya • Jun 20, 2016 Chris Caya WBFO News Rural Metro's ambulance response times are under review by Buffalo's EMS Board. It unanimously approved a "Notice of Inquiry" Monday. New Rural Metro operators vow to 'restore confidence' By Chris Caya • Nov 16, 2015 Chris Caya, wbfo The new owner of Rural Metro is vowing to improve ambulance service. Listen Listening... / 1:18 Rural Metro takes heat for slow response By Chris Caya • May 19, 2015 Chris Caya WBFO News It appears the Buffalo Common Council will not be rubber stamping a new deal with Rural Metro. Last Tuesday, an elderly driver waited 45-minutes for an ambulance after her car hit a Hertel Avenue restaurant.