Crisis Services

Crisis Services Canada

Despite a surge in demand due to COVID-19, many distress centers across Canada are dangerously close to folding due to major declines in both volunteers and revenue.

Steve Cichon

Western New York organizations like Crisis Services and the Suicide Prevention Coalition have launched a campaign that encourages men to speak up about their mental health. The campaign titled “Be A Man” features several local men sharing their stories of living with mental illness. WBFO’s Nick Lippa spoke with writer and former radio newsman Steve Cichon, who is one of the people who shared his story dealing with anxiety and depression. They discuss toxic masculinity, how to ask for help and more.

Governor's Office

New York State has expanded the statute of limitations for second and third-degree rape. The time allowed to report the crime is not unlimited, as with first degree rape, but prevention advocates are hopeful the new legislation will increase reporting rates and, in turn, convictions.

Nick Lippa / WBFO

As mental health issues such as suicide continue to rise across the United States, more people each year come to count on agencies like Crisis Services in Western New York. As part of this year’s state budget, $200,000 is being allocated to support Crisis Services’ 24 Hour Crisis Hotline, hire and retain additional staffing, and help with awareness campaigns.

WBFO News photo

WBFO took a look inside Crisis Services in Buffalo through a special mental health Facebook Live conversation on Wednesday. Senior reporter Eileen Buckley learned about how the support agency answers 85,000 calls a year.

Eileen Buckley/WBFO

Today's Facebook Live conversation takes a deep look into the workings of Crisis Services, the 24-hour agency which handles more than 85,000 calls each year.

WBFO file photo

A sexual assault survivors’ bill of rights will be implemented this upcoming year in New York State. Governor Andrew Cuomo signed the legislation last week.

Crisis Services rebrands 'this moment forward'

Nov 1, 2018
WBFO News photo by Eileen Buckley

Fifty years ago this month Crisis Services was created in Buffalo. It has provided 24-hour, vital support to citizens. WBFO's senior reporter Eileen Buckley says now Crisis Services is launching a revamp of its brand and mission.


As the lawsuit for the death of India Cummings enters the discovery phase, more details are expected to become public about what a state Commission of Correction report calls a "homicide due to medical neglect."

WBFO News photo by Eileen Buckley

More area police officers will be trained on how to handle individuals suffering from a mental health or drug abuse crisis. Erie County Executive Mark Poloncarz and Western New York Congressman Brian Higgins announced $1.65-million federal grant Monday, appearing at the City of Tonawanda Police Department. WBFO's senior reporter Eileen Buckley says it's a five year grant to expand Crisis Intervention Training (CIT) for law enforcement.   

Sharing a suicide story to raise awareness

Sep 5, 2018
WBFO News photo by Eileen Buckley

The heartache of suicide for surviving family members was highlighted as Erie County leaders kicked of Suicide Prevention Week Tuesday. WBFO's senior reporter Eileen Buckley says the prevention message is of hope.

Audio FileWBFO's senior reporter Eileen Buckley says the prevention message is of hope.Edit | Remove


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The shocking death of fashion designer icon Kate Spade renews discussions about mental illness.  Spade died by suicide and was found dead Tuesday in her New York apartment. WBFO’s senior reporter Eileen Buckley spoke to New York State commissioner of the Office of Mental Health.

WBFO News photo by Eileen Buckley

Thursday, May 17, 2018 was officially declared Crisis Services Day in Buffalo by the city.  The center provides crucial services to the community.  Six months ago Crisis Services moved from Main Street in Buffalo to a new, larger space in Buffalo's riverside neighborhood on River Rock Drive. But an official ribbon cutting ceremony and open house was celebrated Thursday.

Mental health prevention to intervention

May 3, 2018
WBFO News photo by Eileen Buckley

Members of the mental health community are working to educate the public about recognizing mental illness.  WBFO's senior reporter Eileen Buckley says Erie County and its partner’s kicked-off Mental Health Awareness Month Tuesday.  

New York State Office of Mental Health

The state Office of Mental Health estimates a third of those incarcerated in New York have some type of mental illness. So why are they locked up instead of in a mental health program? Actually, Erie County has become a leader in diverting these offenders from prison. Progress has been slow, but steady, using a national model of law enforcement called Crisis Intervention Teams.

Coping with the "Holiday Blues"

Dec 22, 2017
Crisis Services

Many people struggle with the Holiday Blues. They battle loneliness, anxiety, stress and depression.

A "major move" for Crisis Services

Nov 17, 2017
Crisis Services

Crisis Services is settling in to its new home this week. After 30 years on Main St., near Hertel Ave., Buffalo and Erie County's only 24 hour crisis center outgrew its former space.

Avery Schneider / WBFO News

Domestic violence advocacy groups are getting a financial boost by way of grants from the State of New York.

Netflix drama has parents & educators concerned

May 4, 2017
Photo from Netflix series trailer, 13 Reasons Why

A stunning new Netflix series called "13 Reasons Why" has parents and schools concerned.  WBFO's senior reporter Eileen Buckley says some believe the content is harsh and "glamorizes" suicide.   

A second round of training began Monday aimed at helping Buffalo police officers respond more effectively to people who are grappling with mental health crises.


Coming out of the Labor Day holiday weekend, some local advocates want people to have a conversation about a rather uncomfortable subject, suicide. This is National Suicide Prevention Week, and those who work closely with individuals in need of help are seeking opportunities to not only raise awareness but further a message of hope.

A new 24-hour, 365-day-a year hotline aimed at addressing Erie County's opioid addiction epidemic went live Monday morning.

Working collaboratively to prevent sexual violence

Jun 29, 2015
WBFO News photo by Eileen Buckley

A collaboration is underway to focus on the prevention of sexual violence.  Crisis Services is sharing a Sexual Assault Prevention grant from the state Health Department with the YWCA of Niagara and RESTORE Sexual Assault Services will share in the regional grant.

The month of April is Sexual Abuse Awareness Month and, in Buffalo, one organization will be hosting an annual fun but thought-provoking event to raise attention to the problem.

Petition shows support for Crisis Services

Sep 2, 2014

A fight is underway over a massive budget cut that could hinder the work of Crisis Services, the local agency that connects those in need to an array of emergency services.