Rural Metro

Rural Metro

If you need an ambulance in Buffalo, your help may arrive a little faster than previously. The city's ambulance provider, American Medical Response, says it has tuned up its operations in the city to the point it has knocked two minutes off response time.

Rural Metro called out on response times

Jun 10, 2016
Rural Metro

Two Buffalo Common Council members are calling on Rural Metro to explain itself, after an ambulance was late to the scene of a Kail Street house fire Tuesday.

WBFO News File Photo

Rural Metro's response times in the city of Buffalo, according to Mayor Byron Brown, are "are absolutely a concern." In response, the ambulance company says that it is focused on improving its performance.


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Mercy Flight will be ending ground ambulance service in Springville and Concord at noon.


Chris Caya, wbfo

The new owner of Rural Metro is vowing to improve ambulance service.

Mike Desmond/wbfo news

Common Council members are again blasting Rural Metro following reports of slow service in critical situations.


WBFO News file photo / WBFO News

The Taste of Buffalo and the Rolling Stones concert will be bringing large crowds to the region this weekend.

Courtesy of Rural Metro Medical Services of WNY Facebook Page

Rural Metro Ambulance is making a $1.5-million investment in new ambulances for the Buffalo area.  The vehicles are part of a pilot project which the ambulance service is conducting in Buffalo and a suburb of Atlanta, Georgia.

Chris Caya WBFO News

It appears the Buffalo Common Council will not be rubber stamping a new deal with Rural Metro. Last Tuesday, an elderly driver waited 45-minutes for an ambulance after her car hit a Hertel Avenue restaurant.

Chris Caya/WBFO News

With its contract in the City of Buffalo set to expire in June, Rural Metro Medical Services is defending its ambulance service.

The City of Buffalo and Erie County say they have received assurances from Rural Metro Services that ambulance service won't be interrupted even though the company has filed for Chapter 11 bankruptcy.

Strike ends quickly at Rural/Metro

Jul 17, 2013

A strike by some 400 EMT's and paramedics at Rural Metro Ambulance is over.  Employees walked off the job at 12:01 Tuesday morning, but company spokesman Brian Lawson said talks continued.